Frequently Asked Questions

Select the hall and event date on the booking page. The system will display the available morning, evening and full-day slots for that date.

• Morning slot
• Evening slot
• Full-day slot

Exact timings may vary depending on the hall and event requirements.

A hall may be viewed or enquired about without payment, but the date and slot are not confirmed until the required advance amount is successfully paid.

No. Once a booking is successfully confirmed, the selected hall, date and slot will no longer be available for another customer.

The required advance amount depends on the selected hall, event slot and booking policy. The exact amount will be displayed before payment.

The remaining balance should be paid according to the due date shown in your booking details. Normally, the full balance must be cleared at least one day before the event.

Available online payment methods may include:

• UPI
• Credit card
• Debit card
• Net banking
• Supported digital wallets

Yes. A digital receipt is generated after successful payment. The customer can view or download the booking invoice and payment information from the dashboard.

Do not make another payment immediately. Save the payment reference or transaction ID and contact the booking support team. The payment will be verified and the booking status will be updated.

Yes. A cancellation request may be submitted from the customer dashboard or by contacting the booking team. Approval and refund eligibility depend on the cancellation policy and the number of days remaining before the event.

A full refund is not guaranteed. The refundable amount depends on the booking terms, cancellation date, administrative charges and any non-refundable services already arranged.

If the balance amount is not paid before the due date, the management may cancel the booking. Any refund will be processed after applying the permitted deduction and cancellation charges.

After refund approval, processing time depends on the payment method, payment gateway and bank. Customers can track the refund status from their dashboard.

A date change may be allowed if the requested hall and slot are available. Additional charges or price differences may apply. Contact the booking team before submitting a cancellation request.

Guest capacity differs for each hall. Please review the seating capacity and dining capacity shown on the hall details page before booking.

Air-conditioning availability is shown separately for each hall. Confirm the AC details and any usage conditions before completing your booking.

Parking availability depends on the selected venue. The hall details page displays whether parking is available. For large events, contact the team to discuss vehicle capacity and arrangements.

Yes. A venue visit can be arranged by contacting the booking team. It is recommended to confirm the visit time in advance because the hall may be occupied by another event.

Room availability varies by venue. Contact the management team to confirm bridal rooms, changing rooms, guest rooms and any applicable additional charges.

Outside catering may be allowed depending on the venue policy. Prior approval may be required, and cleaning, kitchen or service charges may apply.

Basic hall rental may not include stage decoration, flowers, lighting or event themes. Decoration packages and permitted external decorators should be confirmed with the booking team.

Music and sound systems are allowed only within the venue rules, approved timing limits and local noise regulations. Additional electrical or sound-system charges may apply.

Yes, subject to venue rules. External photographers, planners and vendors should coordinate with the venue management for setup timings, equipment access and safety requirements.

Events should be completed within the booked slot. Additional time is subject to hall availability and may require extra payment. Please request an extension before the scheduled closing time.